Installed, trained, and kept running — for the life of the machine.
Buying a waterjet from overseas, the real question isn't the price — it's what happens after the truck leaves. RichCare is our answer: installation, training, genuine parts and remote support, delivered factory-direct by the same team that built your machine. No middleman to lose the message.
Four ways we keep the machine on the floor.
Installation & commissioning
We don't ship a crate and wish you luck. Our engineers — or a trained regional agent — set the machine on your floor, level the table, plumb the high-pressure line, and commission the intensifier and cutting head against a real test cut before sign-off.
- On-site setup & leveling
- High-pressure line & pump commissioning
- First-cut acceptance with your operators
Operator training
The machine only earns its keep when your people run it well. We train your operators on the controller, CAM and nesting, daily startup and shutdown, and the wear-part changes they'll do every week — so the knowledge stays in your shop, not ours.
- Controller, CAM & nesting
- Daily startup / shutdown routine
- Operator-level wear-part replacement
Genuine parts & spares
Because we engineer and build our own IP68 cutting head and intensifier, the wear parts come from the same factory that built your machine — not a third-party guess. Order seals, orifices, nozzles and intensifier parts direct, and keep a recommended spares kit on the shelf so a cut never waits on a courier.
- Factory-original seals, orifices & nozzles
- Intensifier & cutting-head spares
- Recommended spares kit on-site
Remote diagnostics & support
The controller runs PLC self-diagnosis, so most issues report themselves by code. Share the code and a short video and our engineers walk you through it remotely — most problems are solved on the call, without a flight or a service queue.
- PLC self-diagnosis by fault code
- Guided remote troubleshooting
- Video & screen-share support
Wherever the machine runs, support runs with it.
A waterjet earns money by cutting. So our promise is simple and the same across every market: reach a real engineer quickly, get genuine parts from the factory, and never get lost in a queue because of a time zone.
Send a question, a fault code or a video — you'll hear back from a real engineer within 24 hours.
Machines running in over 60 countries, with after-sales and agent teams across Europe, the Americas and Southeast Asia.
The people who designed your head and intensifier are the people who support it — and have been since 2008.